Support #3992
Unable to reopen closed tickets
| Status: | Feedback | Start date: | 2011-06-16 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Werner Macho | % Done: | 0% | |
| Category: | - | |||
| Target version: | - | |||
| Pull Request or Patch supplied: | No | Tag: |
Description
Subject says it all.
History
#1
Updated by Giuseppe Sucameli about 13 years ago
Seeing at #3643 seems that:
- if the ticket's status is closed and its resolution is set the user can reopen it by changing the status,
- instead the ticket becomes blocked in closed status only if the user deletes the resolution w/o change the status.
#2
Updated by Pirmin Kalberer almost 13 years ago
- Pull Request or Patch supplied set to No
- Assignee set to Werner Macho
- Status changed from Open to Feedback
The workflow for different roles (project manager, developer, reporter, non-member) is configurable:
http://www.redmine.org/projects/redmine/wiki/RedmineIssueTrackingSetup
Could you define the desired possibilities?
#3
Updated by Alister Hood almost 13 years ago
- if the ticket's status is closed and its resolution is set the user can reopen it by changing the status
Really? If I set a ticket's resolution to fixed and close it, it still becomes blocked in closed status.
Or do I need to do it in two steps instead of one: set the resolution and submit, then set the status and submit?
#4
Updated by Alister Hood almost 13 years ago
I've also noticed that if a ticket's status is set to "Feedback" a user can only change it to "Closed". This doesn't seem right - is it?